** pentair factory trained service agents**

Pentair Mastertemp / Waterco Turbotemp Gas Heater Services

Pentair Mastertemp

Pentair Mastertemp pool heaters were popular for a few years by many pool builders. As they are complex and not many people know how to work on these, many builders have moved on to other brands. Don't be fooled by their "Heavy-Duty" label. They are a fan-forced heater.
Models: Mastertemp 125, 200, 300, 400

Waterco Turbotemp

Waterco Turbotemps were simply a re-branded Pentair Mastertemp. Waterco has moved on from these heaters.
Models: Turbotemp 125, 200, 300, 400

Sta-Rite Max-E-Therm

Yet another re-branded Pentair Mastertemp, this time with a different outside casing. The internals are identical.
Models: Max-E-Therm 200, 300, 400

About Pentair Heaters

We carry almost all spare parts on-board, and were an Authorized Service Agent.  Unfortunately Pentair Australia proved to be one of the very worst companies we have dealt with. They will say and do almost anything to avoid warranty. We only supply these heaters where space is a requirement, and handle all Warranties directly. We cannot recommend Pentair Heaters.

More Information

They use a tuned fan-forced blower for efficiency. Unfortunately they succumb to any problem with water flow and gas supply pressure. They are also more prone to issues with water chemistry.

Pentair / Waterco / Sta-Rite Troubleshooting

Error Codes & Troubleshooting

Loud, high-pitched whine - Flame is too rich.


Flame is “fluttery.” Flame is too lean. Exhaust may have acrid smell or burner may fail

to stay lit.


Burner pulsates or Exhaust vent is too long. Reduce length of exhaust vent and/or surges, especially on number of elbows.


Boiling in heat exchanger - Low water flow to heater, pump and or filter. May be accompanied by water “bumping” sounds. Do not use heater.


E05 / E06 - Sensor error or blocked / sooted heat exchanger. May be bad gas supply or failed parts. Do not operate heater.


R13 / R8 - Part of Startup Sequence.


Service System LED On - Heater not detecting water pressure. Make sure valves in correct position, filters clean, and sufficient water flow through heater.


Service Heater LED On - Cycle Mains power off, then on. Try again. If fault reoccurs, see below.


Smoke or Steam coming from heater. Switch heater off, and gas valve off. Do not use hater.


Frozen Screen - Heater may have restarted too many times. May be gas supply issue.


If any of the above continue, please Contact us for Service - 03 5902 2765

Contact Us

Drop us a line!

Pool & Spa Gas Heater Services - Mornington Penins

03 5902 2765

Hours

Some Emergency Callouts Available After Hours - SMS ONLY 0400 062 066. If available, we will respond.