** Authorised service agents for astralpool & hurlcon **

About Us & Hurlcon / Astralpool Gas Heater Services

As a former Hurlcon / Astralpool Research & Development technician, we know these heaters inside and out. We also cover all warranty and service issues directly.  All spare parts available.

Astralpool / Hurlcon Pool Heaters

Hurlcon Astralpol HX 70 / 120 / WX

 The hardiest of the Hurlcon heaters ever made. Very simple. Almost identical to the old Hendy hydronic boilers. (Hurlcon bought Hendy) These heaters have been almost identical for nearly 20 years. We can retrofit circuit boards on some of the older, rare models.
Models:  HX 70 / HX 120 / HX 150 / WX Series  

Hurlcon Astralpool MX Series

 These were based on Purex MiniMax / Triton models. Many models had plastic headers that warped up against a mild steel heat exchanger. If a gasket was pinched, or when the plastic warped or cracked, water leaked and corroded out the mild steel. We fix these where possible. Some are too far gone. It’s best to let us have a very good look at them.
Models:  MX 150 / MX 200 / MX 250 / MX 300 / MX 400  

Hurlcon Astralpool Viron Series

These are designed as an extremely efficient heater. They are extremely sensitive to water flow and gas pressure issues. Many of these expensive heaters are destroyed due to poor water flow on variable speed pumps, chemical damage, and chemical location. Condensation can also be a problem with these heaters.  See more Notes Below:
Models:  Viron / Viron eVo 250 / 350 / 450 / 500 / 550  

Astralpool Jacuzzi HiNRG

 The newest of the Astralpool/Hurlcon / Jacuzzi gas heaters. These have had some ‘teething’ problems, but are proving to be a popular heater. Very easily installed indoors. There have been several improvements over the early models. Newer models are far superior over the early models.
Models:  HiNRG 175 / HiNRG 250 / HiNRG 400 aka Jacuzzi  

Share the big news

 Hurlcon / Astralpool’s wall mount heater. Similar heat exchanger to the HX series. These were the first of Hurlcon’s ‘efficient’ gas heaters. Very good heaters for tight spaces, where a heater can only be wall-mounted. 

Models:  JX 130 & 160  

See Older Models Below

Older Hurlcon / Tropic Isle / Pentair Gas Heaters

Minimax by Hurlcon / Pentair

Purex Hurlcon Minimax MM / Purex Tropic Isle - older heater. One of the best heaters ever made. Bronze headers that rarely leaked. We can surprisingly supply many spare parts for these. They are the predecessor to Hurlcon MX heaters.  Commonly branded Purex, Pentair, Hurlcon.

Tropic Isle

Very early heaters by Hurlcon. Amazingly well-built, and some can stil be repaired.

Older Hurlcon HX / WX Series

Older Hurlcon heaters were beige. We carry almost all spare parts in stock. Very well built and hardy gas spa heaters.
Models: HX 70 / HX 120 / HX 150 / WX Series  

Very Old Hurlcon Minimax & HX Series

Older Hurlcon heaters were beige. We carry almost all spare parts in stock. Very well built and hardy gas spa heaters.  These generally have a toggle switch and red LED displays. Very old models have no display, but 4 LED status lights. Models: HX 70 / HX 120 / HX 150 / WX Series / Minimax 70 / Minimax 120 / Minimax 150 / MM

Common Hurlcon / Astralpool Heater Information

Hurlcon & Astral Pool Heaters - Faults & Errors

Error Codes:

F0 - Heater locked off, thermistor If water temperature reads wire disconnected or water greater than 0°C, (freeze conditions). 


F1 -  Thermostat reads greater Allow water to cool, than 45°C.  Check filters are clean and there is sufficient water flow. Cycle mains power to reset.


F2 - Heater has gotten too hot.  Check filters are clean and there is sufficient water flow. Wait several minutes for water to cool. Cycle mains power to reset. 


 F3 - Thermistor fault. Cycle mains power to reset.


F4 - Flame rollout detected. This means the flames have been detected outside the burner area. If this occurs do no re-light heater.

F6 - Heater Burning too hot. Do not use heater.


F7 - Condensate tank limit. Cycle power to reset. See below.

F8 & F9 - Heat Exchanger Fault. Do not use heater.


L -  Heater locked out. Heater has tried to ignite too many times. It will automatically retry after 2 minutes.


Q - Heater is detecting water pressure, and is ready to ignite when temp is below set-point


* - Igniting. Spark or Hot Surface Ignitor (HSI) are trying to light. 


^ - Flame Detected. Heater operating.


Heater Rumbling. Gas supply pressure is out of spec or heat exchanger fault


Smoke coming from heater. Turn off heater immediately.


Water coming from heater. See below.


If any of the above errors continue, please contact us and book a service call. 03 5902 2765



MORE INFORMATION:

Hurlcon Astralpool Viron Issues:
Due to the Viron heater's extreme efficiency, they can have a few more tedious problems, similar to higher-end cars.  We see many issues caused by water & gas supply. We've listed some symptoms and causes below. Note that some symptoms can be caused by more than one thing. 

 
Symptoms of Gas Supply Issues:
- sooting heat exchanger
- burnt heat exchanger
- rumbling or whining of heater

- blocked condensate tank


Symptoms of water quality:

- corroded brass plugs & sensors

- corroded or overheated heat exchanger

- blocked heat exchanger

- leaking manifolds


Symptoms of water flow issues:

- overheated, burnt heat exchangers

- leaking manifolds

- boiling / banging of the heater

Symptoms of air supply issues:
- blocked condensate tank

- damaged heat exchanger fins 

- damaged firebox insulation

- damaged blower assembly


Many issues can almost be put down to "bad luck." It is best to have one of our technicians assess your heater on-site. 



MX 125 thru 500 Issues:


MX heaters, being based on older Minimax heaters, were a basically robust burning system. 

They were let down by plastic manifolds that warped, and a mild steel tube end plate. Poor water quality accelerated corrosion and warping. We see many MX heaters that have leaked over time. It's best to have these assessed in person.


We are Authorized Service & Warranty Agents for Astralpool, with a background in Research & Development for Hurlcon.


Contact Us to make a Booking: 03 5902 2765

Contact Us

Drop us a line!

Pool & Spa Gas Heater Services - Mornington Peninsula, Bayside & Melbourne Areas

03 5902 2765

Hours

Some Emergency Callouts Available After Hours - SMS ONLY 0400 062 066. If available, we will respond.