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Hurlcon & Astralpool Heater Repairs, Service and Sales

About Us:

Former Hurlcon / Astralpool Research & Development Engineer, we know these heaters inside and out! We also cover all warranty and service issues directly.  All spare parts available. We carry almost all spare parts in the Service Vehicle, so where possible, we can get it up and running on the first visit.


January 2010: We are now offering heaters for pick-up from our new factory in Carrum Downs, Vic. If you would like to order a new heater, please contact us to arrange a price and pick-up. We will have many of the most popular heaters on display for comparison and can talk you through all the features & benefits of each model & brand.


When Replacing a Heater:

Please note that Astralpool / Hurlcon heaters are not allowed to be sold Online. Anyone selling online is NOT an Authorized Astralpool / Hurlcon Dealer, and this can affect your warranty. We have actually seen "new" heaters sold online, where parts had been swapped, and some actually are stolen goods. Astralpool / Hurlcon will ask for Proof of Purchase from an Authorised Dealer should any Warranty Issues arise.  


An Added Benefit of Buying or Servicing from us:

We are Authorized Dealers & Warranty Service Agents for all Astralpool, Hurlcon, Zodiac heaters. Should any issue arise, we can handle issues directly!

Astralpool / Hurlcon Pool Heaters - Repaired, Serviced, Replacements

Hurlcon Astralpol HX 70 / 120 / WX

Current Astralpool HX 70 gas heater

The hardiest of all the Astralpool / Hurlcon gas heaters. The HX & WX gas spa heater has been internally almost identical for over 20 years. They are one of the best heaters ever made for spas.   We are a factory-authorized service agent for Astralpool.  These have been sold as Hurlcon & Astralpool brands. 


Gas Combustion Style:

Atmospheric BBQ-style burners, with solid reflective fire bricks. Spark Ignition. 

Water  Header Manifolds:

Noryl threaded.

Heat Exchanger:

Cupro Nickel

Models:  Natural Gas or LPG  

HX 70  - Output: ~15kW   

HX 120  - Output: ~25kW   

WX 70  / WX 75 - Output: ~15kW   

WX 120   - Output: ~25kW  


Old Models (Obsolete):

HX150

Hurlcon Astralpool MX Series

Hurlcon Astralpool MX Heater Repairs and Replacements.

 These were based on Purex MiniMax / Triton models. These are by far one of the most popular heaters since the early 2000s. We carry most spare parts on board, and can generally fix them on the first visit where possible. A common fault of these is leaking header manifolds, and F1, F2 errors. Also ignition system issues.
Old Models: (Obsolete) 

MX 150

MX 200

MX 250 

MX 300

MX 400  

Hurlcon Astralpool Viron Series

Hurlcon Astralpool Viron gas pool heaters repaired.

 The newest Viron eVo is nothing like the early Viron models. They now use HSI ignition, and are far sturdier heaters. They require a specific water flow to run properly.  When replacing an older Viron 450, we  generally recommend to replace it with the Viron eVo 350.  We are a factory-authorized service agent for Astralpool. These have been sold as Hurlcon & Astralpool brands.

Combustion  Style:

Fan-forced downward flame from Ceramic-mesh burner, with solid reflective fire bricks. Hot-Surface Sinitride Ignition

Water  Manifolds:

Noryl, multi-gasket, against stainless steel plate.

Heat Exchanger:

Cupro Nickel

Current Models: Natural Gas or LPG  

Viron eVo 250  - Output: ~62W  

Viron eVo 350  - Output: ~87kW  

Viron eVo 450  - Output: ~110kW
 

Old Models: (Obsolete)

Viron 250 | Viron 350 | Viron 450 | Viron 550

Astralpool Jacuzzi HiNRG

Astralpool Jacuzzi HiNRG gas pool and spa heaters.

 

One of the newest gas heaters from Astral. Early models had a few issues, but are a very popular heater for many pool builders. Available in both left and right hand installations.  We are a factory-authorized service agent for Astralpool. 


Combustion  Style:

Fan-forced upward flame from tubular burners. Hot-Surface Sinitride Ignition

Header Manifolds:

Noryl, multi-gasket, against steel plate

Heat Exchanger:

Cupro-nickel

Models: Natural Gas or LPG   

HiNRG 175  - Output: ~40kW     

HiNRG 250  - Output: ~58kW     

HiNRG 400   - Output: ~92kW     

Also sold as Jacuzzi brand.

Hurlcon Astralpool JX 130 & 160

Hurlcon Astralpool JX 130 and JX 160 wall mounted gas pool and spa heater

 The JX wall mounted gas spa heater are simple and robust. They have been around for several years, and are one of their workhorses. Being wall-mounted, they don't take up much spas.  

We are a factory-authorized service agent for Astralpool.  These have been sold as Hurlcon & Astralpool brands.


Gas Combustion Style:

Fan-forced flue, with BBQ-style burners. Spark Ignition.

Water  Header Manifolds:

Noryl threaded.

Heat Exchanger:

Cupro Nickel

Models: INDOOR or OUTDOOR   NAT or LPG

JX 130  - Output: ~27kW    

JX 160   - Output: ~33kW  

Astralpool ICI Gas Heater

Astralpool ICI Gas Pool Heaters. ICI 200 ICI 400.

The ICI 200 & ICI 400 are Astral Pool's latest gas heater. This heater has the smallest footprint on the market, and has an ultra-efficient ceramic mesh burner. Similar to the Viron in appearance Only. This heater has been tested in real-world installations for over 2 years, and was finally released to the public in July 2019.


Combustion  Style:

Fan-forced downward flame from Ceramic-mesh burner, with solid reflective fire bricks. Hot-Surface Sinitride Ignition

Water  Manifolds:

Noryl, multi-gasket, against steel plate.

Heat Exchanger:

Cupro Nickel

Models:  Natural Gas or LPG   

ICI 200  - Output : ~47kW  

ICI 400  - Output : ~94kW  

OLDER HURLCON / TROPIC ISLE / PENTAIR / WILTON GAS HEATERS

Older Hurlcon HX / WX Series

Hurlcon HX 120 gas spa heater beige

 Before Astralpool took over Hurlcon, older Hurlcon heaters were beige.  We carry almost all spare parts in stock. Very well built and hardy gas spa heaters.  There was also a Wilton 75 Spa Heater available in the past. Models: HX 70 / HX 120 / HX 150 / WX Series  

Late 1990s / Early 2000 HX Heaters

Analogue Hurlcon HX 120 gas spa heater pre 2001

  Older Hurlcon heaters were beige. We carry almost all spare parts in stock. Very well built and hardy gas spa heaters.  These have a toggle switch, with Red LED display, and analogue dial.  Models: HX 70 / HX 120 / HX 150 / WX 70 / WX 75 / WX 120 / Wilton 75 / Minimax 70 / Minimax 120 / Minimax 150 / MM  

Very Old Hurlcon Minimax & HX Series

Hurlcon MiniMax 120 gas spa heater - very early

 From the 1990s, these older Hurlcon heaters were beige. We carry almost all spare parts in stock. Very well built and hardy gas spa heaters.  These have a toggle switch, with red and/or greed LED status lights. Models: HX 70 / HX 120 / HX 150 / WX 70 / WX 75 / WX 120 / Wilton 75 / Minimax 70 / Minimax 120 / Minimax 150 / MM 

Purex Hurlcon Minimax & Tropic Isle

Original Hurlcon MiniMax. Also known as a Purex or Pentair Minimax

 Purex Hurlcon Minimax MM / Purex Tropic Isle - older heater. One of the best heaters ever made. Bronze headers that rarely leaked. We can surprisingly supply many spare parts for these. They are the predecessor to Hurlcon MX heaters.  Commonly branded Purex, Pentair, Hurlcon. 

Tropic Isle

Hurlcon Tropic Isle Pool and Spa Heater. Purex Pool Equipment.

 Very early heaters by Hurlcon. Amazingly well-built, and some can still be repaired. Very few parts are available though.  These are basically modified and re-branded Purex / Pentair heaters.

"Unicorn" HX 120 and HX 70

Rare Hurlcon HX 120 gas spa heater with green label

The HX 70 and HX 120 made for only a few months in 2001. This gas heater had a completely different thermostat PCB than any others, and are very rare. These PCBs are obsolete, but we modify the heater to suit the current PCB. Internally, these are the same units.

Common Hurlcon / Astralpool Heater Information

Hurlcon & Astral Pool Heater Troubleshooting - Faults & Errors

Astralpool & Hurlcon Gas Heater Error Codes:

F0 - Heater locked off. Can't read temperature. Reset Power. If it reoccurs,  Book a Service Call. 


F1 -  Thermostat reads very high temperature. Allow water to cool.  Check filters are clean and there is sufficient water flow. Cycle mains power to reset. If it reoccurs,  Book a Service Call. 


F2 - Heater has gotten too hot.  Check filters are clean and there is sufficient water flow. Wait several minutes for water to cool. Cycle mains power to reset. If it reoccurs, book a service call.


F3 - Temperature fault. Cycle mains power to reset. If it reoccurs, Book a Service Call. 


F4 - Flame roll-out detected. This means the flames have been detected outside the burner area. If this occurs do no re-light heater. Turn off gas.  Book a Service Call. .


F6 - Heater Burning too hot. Do not use heater.  Book a Service Call. 


F7 - Condensate tank limit. Cycle power to reset. If it reoccurs,  Book a Service Call.

F8  &  F9 - Heat Exchanger Fault. Do not use heater.  Book a Service Call. 


L -  Heater locked out. Heater has tried to ignite too many times. It will automatically retry after 2 minutes.  This allows combustion gases to escape before retrying.


Q or Ø - Heater is detecting water pressure, and is ready to ignite when temp is below set-point. 


* - Igniting. Spark or Hot Surface Ignitor (HSI) are trying to light. 


^ - Flame Detected. Heater operating. Symbol looks like an upside-down V.


Heater Rumbling. Gas supply pressure is out of spec or heat exchanger fault.  Turn off Heater.  Book a Service Call. 


Smoke coming from heater. Turn off heater immediately. Turn off gas.  Book a Service Call. 


Water coming from heater. See below.


If any of the above errors continue, please contact us and book a service call. 03 5902 2765



MORE INFORMATION:

Hurlcon Astralpool Viron & ICI Issues:
Due to the Viron heater's extreme efficiency, they can have a few more tedious problems, similar to higher-end cars.  We see many issues caused by water & gas supply. We've listed some symptoms and causes below. Note that some symptoms can be caused by more than one thing. 

 
Symptoms of Gas Supply Issues:
- sooting heat exchanger
- burnt heat exchanger
- rumbling or whining of heater

- blocked condensate tank


Symptoms of water issues:

- corroded brass plugs & sensors

- corroded or overheated heat exchanger

- blocked heat exchanger

- leaking manifolds

- leaking heat exchangers


Symptoms of water flow issues:

- overheated, burnt heat exchangers

- leaking manifolds

- boiling / banging / whistling of the heater


Symptoms of air supply issues:
- blocked condensate tank

- damaged heat exchanger fins 

- damaged firebox insulation

- damaged blower assembly


Many issues can almost be put down to "bad luck." It is best to have one of our technicians assess your heater on-site. 


MX 125 thru 500 Issues:


MX heaters, being based on older Minimax heaters, were a basically robust burning system. 

Early models were let down by plastic manifolds that warped, and a mild steel tube end plate. Poor water quality accelerated corrosion and warping. We see many MX heaters that have leaked over time. It's best to have these assessed in person.


We are Authorized Service & Warranty Agents for Astralpool, with a background in Research & Development for Hurlcon.


Contact Us to make a Booking: 03 8740 9224

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